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WorkCentre Pro 657
ERROR / TROUBLESHOOTING CODES
| ERROR CODE | DESCRIPTION | SOLUTION |
| PRINTER PROBLEM NOTIFY THE SERVICEMAN | A printer error that must be solved by a Service Representative has occurred. |
* Press the Stop key. * Turn the power Off, then On. |
| *21 | The new Developer Unit does not function properly. |
* Perform RAP 36. * Check the Developer Unit contact terminals. * Replace the Developer Unit (PL 12.1) * Replace the Main PWB (Rep 6.8) |
| *22 | The Fuser is not at the required temperature. | * Perform RAP 39. * Check the connection from the Fuser to the Power supply unit. * Replace the Fuser Unit (REP 7.5) * Replace the Main PWB (REP 6.8) |
| *41 | The Laser's internal motor does not rotate. | * Perform RAP 38. * Check the connection at the main PWB, CN12. * Replace the Laser (REP 5.1) * Replace the Harness (Main-Laser) between the laser and the Main PWB (PL 7.1). * Replace the Main PWB (REP 6.8). |
| *42 | The laser beam is not functioning normally. | * Perform RAP 38. * Check the connection at the Main PWB. CN5 * Replace the Laser (REP 5.1). * Replace the Harness (MAIN-LASER) between the Laser and the Main PWB (PL 7.1). * Replace the Main PWB (REP 6.8). |
| *61 | The Printer Drive Motor does not rotate. | * Perform RAP 35. * Replace the Drive Assembly (REP 7.9). * Replace the Main Motor (REP 7.6). * Replace the Main PWB (REP 6.8). |
| *71 | The Fan connector is not attached to the main PWB. |
* Perform RAP 14.
* Check the connection at the Main
PWB. |
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| ERROR CODE | DESCRIPTION | SOLUTION |
| 10 | Add paper, repeat operation. | RX |
| 11 | Clear paper jam, perform RAP 30. | RX |
| 12 | Clear document jam, perform RAP 40. | TX |
| 13 | The top cover was opened and the transmission aborted. Repeat the operation. | TX |
| 20 | A power failure occurred during the operation, and the document data was cleared. Repeat the operation. | TX/RX |
| 22 | A file error occurred due to a directory error. Perform a memory clear. If the error reoccurs, replace the Main PWB (REP 6.8) | TX/RX |
| 30 | The communication was aborted by pressing the Stop key. | TX/RX |
| 32 | The actual number of document pages done not match the designated number of document pages. The documents were transmitted anyway. | TX |
| 33 | Due to mismatching of the polling password or
absence of the polling document, polling was not performed. Check the polling password, confirm the polling document on the sending machine and repeat the operation. |
RX |
| 42 | The memory was exceeded in a transmission or
reception. Check the memory condition, and repeat the operation. Perform Direct Send Transmission if the document is too large for memory. |
TX/RX |
| 50 | The remote machine's line was busy.
Check the memory condition and repeat the operation. |
TX |
| 53 | Due to security feature, it was not possible
to receive documents from the party whose fax number did not match the number assigned to any Speed or One Touch dialing numbers. |
TX |
| 87 | Full memory to remote machine. Check
remote machine, then repeat operation. |
TX |
| BO | NSF/DIS cannot be detected. (Initial
signal not detected). Check the receiving machine, and repeat the
operation. Perform RAP 54. |
TX |
| B1 | The Station Number did not match. DIS/NSF
that cannot be handled by the sending side was received. NSS or DCS other than those declared with the DIS/NSF on the receiving side was received. Check the functions of the sending/ receiving machine, repeat the operation. Perform RAP 54 |
TX/RX |
| B2 | DCN received (Phase B Error), repeat the
operation. Perform RAP 54. |
TX/RX |
| B3 | DCS/DTC not detected (Phase B Error), repeat
the operation. Perform RAP 54. |
TX/RX |
| B4 | Training error. The sending side did
fall-back but no transmission was possible. The receiving side had a time out or received DCN after a time out. Perform ADJ 5.2 on the sending machine, then repeat the operation. Perform RAP 54. |
TX/RX |
| B5 | CFR not detected (Phase B Error), repeat the
operation. RAP 54. |
TX/RX |
| C0 | Picture signal carrier not detected, repeat the operation. Perform RAP 54. | TX/RX |
| C1 | The receiving side could not detect a high
speed signal. Perform ADJ 5.2 on the sending machine, then repeat the operation. Perform RAP 54. |
TX/RX |
| C2 | Picture signal carrier off, repeat the operation. Perform RAP 54. | TX/RX |
| C3 | Decode error. The receiving side cannot
detect EOL or decode in MMR. Perform RAP 54. |
RX |
| C4 | EOL time over, repeat the operation. Perform RAP 54. | TX/RX |
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